Where your nominated vehicle fails, as per the type of breakdowns we cover, once you have notified us of your breakdown our recovery crew will be dispatched as soon as possible. Your vehicle will then be recovered to Birdsville only. Please keep in mind, this is not a mobile mechanical repair service, this is a vehicle recovery service.
Following the recovery to Birdsville any repairs and further transportation are at your discretion and cost. Simpson Desert Recovery Assistance does not cover you for an Insurable Event and is not a substitute for motor vehicle insurance.
Wait times for recovery may vary and are dependent on vehicle location and prior recovery bookings. An estimated time of arrival will be given at the time of recovery assistance request.
Simpson Desert Recovery Packages are only valid for the period of 14 days and for the areas prescribed on the Recovery Zone map.
Vehicles are only covered while travelling on the specifically designated marked tracks within areas designated on the map provided at the time of purchase. If travelling on marked routes outside of the recovery zone and you experience a breakdown, we may be able to provide a recovery, but it will depend on your location and will be assessed on a case by case basis. Please understand that depending on your location, your recovery may be denied. Our primary focus is to provide recovery services to those who have purchased a recovery assistance package and are broken down within the recovery zone area.
All recoveries are back to Birdsville only.
Trailer towing is only provided if cover has been purchased for the trailer. We do not cover trailers of any sort. We only cover tow vehicles and towing of your trailer should your tow vehicle break down.